When a 92-year-old man visited his local Bank of America to withdraw money, he was denied service due to his expired ID. Confused and upset, the man became distressed when bank employees refused to help or explain the situation clearly, ultimately calling the police to remove him from the premises.

But instead of escalating the situation, Officer Robert Josett responded with compassion. After hearing the man’s story, Josett chose not to eject him from the bank, but rather offered to drive him to the DMV to renew his ID—then personally brought him back to the bank so he could complete his withdrawal.